PR Account Executive		Salary: £ 22,000	Location: Windsor
Looking for someone with previous Account Exec experience of approx. 2 years who is committed to PR with strong writing skills, the client base consists of companies within the following industries: IT/Property/Education/Charity
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Account Executive		Salary: £ 18,000 OTE £ 19,000	Location: Marlow
Working within a team of executives, you will be responsible for both the customer services as well as administration support to both clients as well as Business Development and Sales Exec's. The role demands a strong administration skills particularly as attention to detail is a key skill in this role, good customer services skills with a Business to Business enviroment is paramount.
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Customer Services Exec		Salary: £ 17,000	Location: Marlow
Customer Service – Post sale enquiries • Deal promptly and professionally with customer telephone enquiries • Respond promptly to customer e-mails ensuring that all issues are followed through to complete resolution • Ensure the processing of product return requests are within the terms of the company policies • Accurate processing of credit notes, refunds and replacement orders 2. Ensure customer satisfaction • Complete resolution of all customer enquiries/issues in a timely manner • Accurate processing of customer return/exchange requests 3. Maintain customer records/company databases • A complete and comprehensive knowledge of all relevant company databases • Clear and concise entry of customer records/notes • Ensure up dated and accurate completion of MI records 4. Good knowledge of products/services • Gain a comprehensive, in-depth and up-to-date knowledge of all products and services • Maintain a good understanding of our corporate partnerships and their relative business requirements
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Customer Service/admin		Salary: £ 18,000 OTE £ 19,000	Location: Marlow
Previous admin Customer service experience essential. Excellent prospects for career development, and salary and benefits package. working in a team environment
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Scheduler/Customer Service		Salary: £ 19,000 OTE £ 19,000	Location: Marlow
Draft Job Description Scheduler Location Lane End Reporting to Scheduling Supervisor Main Purpose To receive and action calls from customers requesting engineer support obtaining sufficient information to be able to allocate the most cost effective and suitably qualified engineering resource. Specific Duties • Receive & act upon customer’s telephone calls entering details into the Service Management System in accordance with established procedures. • Using local knowledge and information relating to engineer skill availability, allocate the appropriate engineer to ensure that customer expectations are met • Work with the Scheduling Supervisor and, if directed to do so, the appropriate Field Service Manager to resolve any conflicting priorities and/or issues that prevent full utilisation of engineers in the team. • Advise the appropriate Field Service Manager by telephone when call-back requests or contract call-outs are received from customers. • Copy the relevant Field Service Manager and Scheduling Supervisor with the work notification email associated with call-back requests or contract call-outs. • Advise the Scheduling Supervisor where the ability to provide an appropriate response to customer requests within the published target response time is compromised • Monitor the progress of the calls to ensure appropriate response time is achieved • Notify the Scheduling Supervisor of any queries and/or delays in response to allocated requests for support • Using the Schedule Board, forward plan contract visits in accordance with the contract visit schedule notifying the Scheduling Supervisor and, if directed to do so, the appropriate Field Service Manager, where the contract commitment is compromised due to the lack of availability of the allocated primary and secondary engineers • Confirm booking arrangements for all site visits with the customer and the appropriate engineering resource ensuring that all appropriate information is provided • Route calls for spare parts and/or consumables to the Parts section • Route calls for technical support to the Technical Support Desk in accordance with established procedures • Deputise for other members of the Scheduling team as requested by the Scheduling Supervisor • To handle telephone calls in line with the established Telephone Protocol • To provide Scheduling cover in accordance with an agreed rota between the hours of 8.00am and 6.00 pm • Assist with the filing of departmental paperwork as requested • Carry out other tasks as requested by the Scheduling Supervisor Instruction/ Logistics Manager in consultation with the Scheduling Supervisor Appraisal of work Use of Equipment Telephone, Computer Skills required Basic computer literacy Excellent telephone manner Good interpersonal skills Customer service background
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Customer Service		Salary: £ 18,000 OTE £ 25,000	Location: Slough
JOB SPECIFICATION & PERSON PROFILE JOB TITLE Customer Helpdesk Advisor DIVISION Customer Operations FUNCTION Customer Service & Sales DEPARTMENT Customer Helpdesk LINE MANAGER JOB TITLE Customer Helpdesk Manager LOCATION Slough FULL/PART TIME/CORE HOURS Full time STATUS (PERM/TEMP) Permanent Is this role regulated by the FSA? Yes Does the person filling this role need to be FSA registered? No JOB SPECIFICATION Job Summary Providing outstanding Customer service, prompt responses to queries and complaints and maximizing new business opportunities through product promotion. Major Responsibilities and Priorities Handling all Customer queries and complaints efficiently, taking ownership through to a conclusion. Building rapport and gaining a customer’s trust by offering outstanding customer service and suggesting mutually beneficial financial solutions where relevant. Taking Personal Loan applications and selling credit protection insurance on these loans with FSA regulations to agreed levels. Key result areas To act in accordance with company policy and consistently achieve 100% accuracy and FSA compliance. To meet required standards for quality of service and sales targets for credit protection insurance set by following a consistent approach in line with company guidelines. PERSON PROFILE Essential (E) or Desirable (D) Qualifications/Experience • Senior High School education or GCSE Equivalent • Previous customer service experience preferably in finance E E Knowledge • Good working knowledge of MS Office applications D Skills/Abilities • Previous experience in a customer focused environment • Attention to detail and confidence to deal with complex queries • First class customer service skills and rapport building. E E E Personal Qualities • Excellent communication skills – both written and verbal • Confident and persuasive telephone manner • Ability to think quickly, make decisions and provide solutions • Self motivated and passionate about providing outstanding customer service E E E E RECRUITMENT DATA RECRUITING MANAGER HIRING SALARY RANGE Min Max £18/22k OTE - £22/26k REQUIRED START DATE ASAP Other relevant information
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Account Executive		Salary: £ 19,000 OTE £ 23,000	Location:
Job Title Reports To Account Executive Customer Service Manager Overall Focus / Purpose To work as a member of the sales team to ensure the consistent delivery of inspirational customer service in line with our clients needs. Key Activities • Supplying quotations (including price guides) and order progressions in line with pre-agreed service level agreements • Inputting orders and completing early terminations and contract amends within agreed timescales • Managing the orderbank effectively to ensure monthly delivery targets are hit • Completing care calls on all vehicles delivered • Provision of administrative support to the Sales Executive and Key Account Manager to help the territory achieve sales targets • Building effective long term relationships with internal colleagues and customers in order to anticipate their needs • Log, progress and resolve customer queries and complaints within allocated timescales • Arranging vehicle deliveries and collections • Provision of administration support to customers and internal channels • Accurate weekly forecasting Deliverables • Customer Retention • Conformance across all customer service measures • Generate reporting as required by the customers or internal requests • Resolution of all customer complaints to agreed timescales • Prioritisations of workload to ensure all deadlines are met • Maximising Lex Academy activity • Be a member of an inspirational team Skills, Knowledge & Experience • Excellent Customer Service skills • Excellent communication skills • Ability to work effectively in a team • Focused on self development • Inspired by challenge • Excellent time management and multi tasking skills Business / Financial Impact • Xxxx direct reports • Xxxx existing customer base • Xxxx annualised budget? • Xxxx revenue Personal Impact The Account Executive will have a passion to deliver to their clients an inspirational customer experience. They will thrive under pressure, have excellent time management and prioritisation skills and be motivated by working in a fast paced environment.
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Calle Centre/Customer Service		Salary: £ 17,000 OTE £ 19,000	Location: Colnbrook
Call centre based in Colnbrook are looking for bright young graduates, or graduate calibre to join this busy office. You will be responsible for taking all inbound calls, dealing with them in a professional manner and ensuring co9nstant contat with the client until completion is satisfactory
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