Available Positions
: Managerial
| Team Leader Sales Executives |
Salary: £
28,000 OTE £ 35,000 |
Location: Marlow |
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| Ream Leader (Sales Executives)
JOB DESCRIPTION
Job Title: Team Leader (Sales Executives)
Reporting to: Internal Sales Manager / Customer and Sales Support Manager
Location: Marlow
Working Hours: 37.5 hours per week
Job purpose:
To support the Internal Sales Manager / Customer and Sales Support Manager with the day to day running of the team through managing the day to day resource levels of all Sales Executives
To provide effective sales management enabling the Sales Executives to support the Business Development Managers to achieve their targets
To proactively develop the Sales Executives within the team by using the performance management processes, coaching and mentoring
To ensure that sales standards and targets are met and exceeded
To achieve personal performance objectives
FSA regulated role: Yes
Key Accountabilities:
Achievement of all HVF sales targets
Manage and develop direct reports through the provision of coaching, training and development (inc Academy engagement)
Working with and assisting the Business Development Managers to develop and manage existing and prospect customers into long term profitable partnerships by building real value into the relationship
Ensure customer and prospect records are fully maintained in CLAS to ensure the renewals system is being fully utilised (ie Capture of non HVF data in renewals system)
Working knowledge of the HVF business, products, processes and the marketplace
To undertake other activities as required
Effective problem solving
Key Responsibilities:
Recruitment, motivation, coaching and development of the Sales Executives
1-2-1s, PDPs, POPs, salary reviews and appraisal of direct reports
Ensure that the team capitalises on the profitable renewal / penetration of customer fleets by identifying properly qualified requirements and ensuring quotation follow ups are timely
Maximise the Sales Academy to ensure consistent staff development and best practise sharing
To oversee the production of all tenders and ensure they meet the customer and HVF requirements
Ensure that the Customer/Prospect database is maintained in CLAS / CRM
To ensure prospecting is completed to targets and assist the Business Development Managers in customer implementations
Prioritisation of workload to ensure all deadlines and SLAs are met
To develop an appropriate level of knowledge of our industry and marketplace to help and support team members
Effective communication to the team and business
To build an effective relationship with HVF sales team
Measures of Success:
Academy achievement
Achievement of quarterly objectives POP & PDP
Attrition rate
Call statistics
Completion of performance management process
Contract amend conversion / profit
CSS Score
Number of on the job coaching days
Performance against sales target, fleet plan and margin
Performance against HVF Ltd SLAs
Renewal / penetration rate
Value added product margin / penetration improvement
Person Specification:
You will be expected to demonstrate behaviours consistent with our Core Values:
Pioneering: We find new and better ways of doing things
Pace and Ambition: We are passionate about what we do and act promptly to achieve our goals
Integrity: We are genuine and honest
Hungry to Learn We have the opportunity and desire to develop and to become the best we can be.
Together we make a difference: We are proud to support each other and everyones contribution counts.
Essential competencies
Competency Description Level
Achievement and Drive
Displays a flexible and proactive approach to work and achieving tasks
3
Commercial Awareness
Knows the marketplace, competition and issues faced by the business 2
Customer Focus Dedicated to meeting and exceeding expectations and requirements of the customer
3
Developing Self and Others Has the ability, and interest, to take responsibility for own development and actively encourages and supports the development of others
2
Interpersonal and Influencing Influences, convinces or impresses others in a way that results in acceptance, agreement or behaviour change
2
Team Working Works co-operatively and productively with all colleagues
2
Desirable competencies
Competency Description Level
Continuous Improvement Identifies the processes needed to make things happen in a quality oriented way, and gets things actioned
2
Judgement and Decision Making Demonstrates a readiness to make quality decisions based on local analysis of information and can originate action
2
Leading Change Is energised by a change agenda and willingly accepts the need for change in methods, procedures, materials, tools or technology
2
Attainments (academic & vocational)
Demonstrate successful track record in managing office based sales team through achievement of sales objectives
Evidence of Academy level 4 coaching or other line management experience
Educated to a minimum GCSE level standard
Minimum 2yrs line management experience
Knowledge & Experience (relevant experience in previous job)
Demonstrable experience of working in a Business to Business environment where there is strong focus on a service led proposition
Commercial acumen (demonstrate responsibility for margin management)
Strong customer service experience
Travel Requirements
Role holder must be prepared to travel as and when the role requires. Occasional overnight accommodation maybe required in order to facilitate the effectiveness of this.
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